Communication & Confidence.
negative feedback
negative feedback

Negative Feedback: How to receive & respond to harsh responses

It’s easy to offend people—look at social media. Even if you’re not a puppy-kicking troll, chances are good that you will offend someone at least once in your life. Perhaps you purposely or accidentally did something wrong, or maybe it’s just a case of different values. In either situation you might receive negative feedback. Receiving criticism and negative feedback …

Navigating Negative Feedback: How to fix problems and get what you want

Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make it useful, actionable and helpful. …