Have you ever wondered how to give strong, confident answers to unexpected questions? Speaking without preparation is called impromptu speaking. We do it in conversations, meetings and interviews. If you …
It’s easy to offend people—look at social media. Even if you’re not a puppy-kicking troll, chances are good that you will offend someone at least once in your life. Perhaps you purposely or accidentally …
No, non, nada, nyet—how we say no in different languages. Nein is the German word for no. Nein sounds the same as the English word nine, which means one less …
Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you …
