Have you ever wondered how to give strong, confident answers to unexpected questions? Speaking without preparation is called impromptu speaking. We do it in conversations, meetings and interviews. If you don’t know what to say, impromptu speaking can be scary, and an opportunity to embarrass yourself. But don’t panic! Just use the BRACE method to …
No, non, nada, nyet—how we say no in different languages. Nein is the German word for no. Nein sounds the same as the English word nine, which means one less than 10. According to researchers, nine is also the number of times kids expect to ask their parents for something before getting it. Nine. Can …
Sometimes it seems that all teens do is communicate—text, social media, facetime. But when adults try to talk to teens, both sides often end up frustrated, annoyed or bewildered. How can we bridge this gap? First, Understand your Audience Consider what it is to be teenaged. Teens are in transition between childhood and adulthood. They …
Communicating with two-year-olds can be frustrating. They’re passionate, stubborn and likely to bite. But it doesn’t have to be this way—spending time with toddlers can be fun! Yes, really. Toddlers are amazing—they’re still connected to their magic, and look at the world in a way we’ve forgotten. They have lots to say and can be …
This post will help you talk clearly and kindly to the kids in your life. You’ll learn how to stay calm and retain authority while having wonderful relationships with magical and miraculous creatures. Keep it Short With kids you have up to 18 words. After 18 they lose interest and your voice becomes only so much …
Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make it useful, actionable and helpful. …
