7 Swift Steps To Better Communication

7 Swift Steps To Better Communication
  1. Identify your goal—what exactly do you want your audience to know or do?
  2. Identify your audience—who are they, what do they need to know, what do they already know, what’s their preferred method of communication?
  3. Outline your message—are the important points included and in a logical order?
  4. Respect your audience—you are using moments of their lives. Keep things efficient and brief. Make the communication about your audience, not about you.
  5. Clearly describe action items and next steps. Do requests have clear roles and deadlines? (What by when)
  6. Ask for feedback—but don’t simply ask “do you understand?” because most people will just nod yes. What your audience understands may be different from your intended message, but you won’t know that until any miscommunication becomes horribly obvious. Instead, ask them to tell you what they understand:
    • Get them to list the 3 most important points.
    • Ask them to repeat the instructions you just gave.
    • Invite an audience member to summarise your words.
    • Ask each person to list their action items.
    • In a large group use feedback forms.
  7. Do a post-game analysis—what would you do differently next time? Do this even if there won’t be a next time; you’ll be surprised how much you can learn from each experience. If you are a new leader, teacher, or parent do this meticulously.


Lucinda Atwood is a master teacher who is serious about happiness. She taught herself how to be happy, and wants to share that gift with you.
Close Menu