1. Are You Sure? This negates everything the speaker just said, which is rude and hurtful. You might ask this question because: You want to know if you can believe what the person just said, or if you can trust their source. A better response would be “How do you know …
This post will help you talk clearly and kindly to the kids in your life. You’ll learn how to stay calm and retain authority while having wonderful relationships with magical and miraculous creatures. Keep it Short With kids you have up to 18 words. After 18 they lose interest and your …
It’s easy to offend people—look at social media. Even if you’re not a puppy-kicking troll, chances are good that you will offend someone at least once in your life. Perhaps you purposely or accidentally did something wrong, or maybe it’s just a case of different values. In either situation you might receive negative feedback. …
My heart broke as I watched a young dad yelling at his crying two-year-old. I wanted to swoop in, rescue the kid, and teach the dad how big and scary he was. The dad was obviously frustrated beyond belief, but yelling wasn’t a great choice. I too have felt that …
Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make …
Cleaning some research files, I stumble across this evocative statement: The Social model of disability …the general term disability is applied not because of an inability to function but rather because of an innate inability to operate by modern society’s standards… For example in a pre-literate society, someone with Dyslexia would …
A famous teacher and community leader (Thich Nhat Hanh) gives instructions framed as “You might like to…” What a transformative concept. Saying “You might like to” instead of “You must” is refreshingly respectful and helpful. It’s not telling us what to do. It’s trusting us to find our own answers. As …
