Communication & Confidence.
workplace communication
workplace communication

How to answer unexpected questions (sounding smart and confident)

Have you ever wondered how to give strong, confident answers to unexpected questions? Speaking without preparation is called impromptu speaking. We do it in conversations, meetings and interviews. If you don’t know what to say, impromptu speaking can be scary, and an opportunity to embarrass yourself. But don’t panic! Just use the BRACE method to …

Saying No: A beginner’s guide

No, non, nada, nyet—how we say no in different languages. Nein is the German word for no. Nein sounds the same as the English word nine, which means one less than 10. According to researchers, nine is also the number of times kids expect to ask their parents for something before getting it. Nine. Can …

Public Speaking Basics for Presenters

Most people fear public speaking but it’s surprisingly easy to learn. Follow these tips—and practice 10 times—and you’ll look and sound professional. Good luck! (Learn how to master your Shame Wave too.) 1. Know your audience. Who are you talking to? What do they need and want to know? What do they already know? 2. Accept that …

Casual Negativity or Mindful Positivity

A young friend introduced me to this simple group game last Saturday. We passed slips of paper around in a circle; one was marked with an L, and the rest with Ws. In this game, players don’t know what’s on their card. After the cards have gone once around the circle, everyone flips over their …