writing
writing

Personal, Active & Brief

We pay more attention when someone speaks directly to us. Salespeople know that, so do good writers, speakers, teachers and leaders. Write Like You Speak, and Speak Directly to Your Audience. Be personal—write or speak directly to your audience, readers, or participants. Although school trained us to be formal and impersonal, it’s better to use direct …

Subject Lines: Explicit is good

Clear, precise language in email subject lines increase the chance that people will read and respond to your message. Specific subject lines help readers understand: What you want If they can help you—was this sent to the right person; do they have an answer? What priority to give your message—how important and time-sensitive is this? How …