Impromptu Speaking: How to sound smart and confident

Have you ever wondered how to give strong, confident answers in interviews, classes and meetings? Speaking without preparation is called impromptu speaking. We do it in conversations, meetings and interviews. Sometimes it’s easy and relaxing but if you don’t know what to say, impromptu speaking can be scary, and an opportunity to truly embarrass...

Secrets to Successful Communication

The art of communication is the language of leadership. James Humes Leaders need to speak and write well. No matter how brilliant you are, if we can’t understand you, your leadership fails. Plain Language can help you communicate skillfully and successfully. What is Plain Language? Plain Language is an approach to speaking and writing...

Navigating Negative Feedback: How to fix problems and get what you want

Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make it useful, actionable and...

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