leadership

Saying No: A beginner’s guide

No, non, nada, nyet—how we say no in different languages. Nein is the German word for no. Nein sounds the same as the English word nine, which means one less than 10. According to researchers, nine is also the number of times kids expect to ask their parents for something before getting it. Nine. Can…

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Secrets to Successful Communication

The art of communication is the language of leadership. James Humes Leaders need to speak and write well. No matter how brilliant you are, if we can’t understand you, your leadership fails. Plain Language can help you communicate skillfully and successfully. What is Plain Language? Plain Language is an approach to speaking and writing that…

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Navigating Negative Feedback: How to fix problems and get what you want

Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make it useful, actionable and helpful….

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