Impromptu Speaking: How to sound smart and confident

Have you ever wondered how to give strong, confident answers in interviews, classes and meetings? Speaking without preparation is called impromptu speaking. We do it in conversations, meetings and interviews. Sometimes it’s easy and relaxing but if you don’t know what to say, impromptu speaking can be scary, and an opportunity to truly embarrass...

Complaining: Committed vs Uncommitted

Committed complaining: have you heard of it? The idea is that we complain in two ways: committed or uncommitted to fixing the problem. Sometimes we’re just grousing: I’m cold, my office is cold, I hate working here, my boss is a nightmare… Uncommitted complaining begins and ends with the complaint. You don’t like something...

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