Empathy is a cornerstone of relationships. When we speak and listen with empathy others feel heard and respected, relationships improve, and we positively influence others. Self-test: Do you speak and listen with empathy? When talking: Do your words add to your listener’s life—are you giving them a gift, or dumping emotional …
Sitting in a coffee shop listening to two women talk over each other, I am reminded of that apt analogy of two TVs, both turned on and facing each other. Lots of words but little communication. We’re all guilty sometimes of talking at rather than to our listener; of delivering …
There’s a great acronym that makes me look smart and wise. It’s WAIT, and stands for Why Am I Talking? What a brilliant question to ask yourself. You might decide not to speak if your answer is any of the following: Gossip Is the “news” you’re sharing about someone else just …
