Empathy Self Test
Empathy is a cornerstone of relationships. When we speak and listen with empathy others feel heard and respected, relationships improve, and we positively influence others. Self-test: Do you speak and …
self-test
Conversation Skills: Are you sharing or monopolizing?
Sitting in a coffee shop listening to two women talk over each other, I am reminded of that apt analogy of two TVs, both turned on and facing each other. …
Promising Useful Content: 5-second cheatsheet
No one reads anymore. We scan a website or document, deciding in about 5 seconds if it merits attention. Does Your Document Pass the 5-Second Test? Physical elements such as formatting, colors …
Activate Your Verbs!
Active verbs make speaking and writing clear, efficient, and more interesting. Active verbs are usually easier to understand, which is important for international audiences. Wordy and inactive: Better: They made a …
WAIT What? 4 Wrong Reasons to Speak (& 4 good ones)
There’s a great acronym that makes me look smart and wise. It’s WAIT, and stands for Why Am I Talking? What a brilliant question to ask yourself. You might decide …
Plain Language: Can You Draw A Picture Of Your Sentence?
In the quest for clarity, I’ve devised a simple test: Can you draw a picture of it? If you can easily turn your words into images, it’s a safe bet that …