Promising Useful Content: 5-second cheatsheet

No one reads anymore. We scan a website or document, deciding in about 5 seconds if it merits attention. Does Your Document Pass the 5-Second Test? Physical elements such as formatting, colors and layout help your reader quickly understand if your content is useful to them. The shape of the content: Is it a massive block of…

4 Wrong Reasons to Communicate

There’s a great acronym that makes me look smart and wise. It’s WAIT, and stands for Why Am I Talking? What a brilliant question to ask yourself! You might decide not to speak if your answer is any of the following: Gossip Is the “news” you’re sharing about someone else just veiled gossip? Even if it seems…

4 Questions To Stop Asking

1. Are You Sure? This negates everything the speaker just said, which is rude and hurtful. You might ask this question because: You want to know if you can believe what the person just said, or if you can trust their source. A better response would be “How do you know this?” or “Please tell me…

Business Writing Success: A quick & easy method

Is writing at work a challenge? You want to seem professional and competent but with so many other tasks competing for your attention, it’s hard to find the time to write well. And when you do get started, distractions and delays make it hard to finish. These 3 simple C’s will help you start quickly,…

Negative Feedback: How to receive & respond to harsh responses

It’s easy to offend people—look at social media. Even if you’re not a puppy-kicking troll, chances are good that you will offend someone at least once in your life. Perhaps you purposely or accidentally did something wrong, or maybe it’s just a case of different values. In either situation you might receive negative feedback. Receiving criticism and negative feedback…

Navigating Negative Feedback: How to fix problems and get what you want

Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make it useful, actionable and helpful.…

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