Teenagers: 15 Tips for Peaceful Communication

Sometimes it seems that all teens do is communicate—texting, instagramming, skyping. But when adults try to talk to teens, both sides often end up frustrated, annoyed or bewildered. How can we bridge this gap? First, Understand your Audience Consider what it is to be teenaged. Teens are in transition between childhood and adulthood. They look…

Empathy Self Test

Empathy: identifying with someone else’s feelings or emotions. Empathy is a cornerstone of excellent leadership, teaching and parenting. When we listen and speak with empathy, others feel heard and respected, relationships improve, and we positively influence others. Self-test: Do you speak and listen with empathy? When talking: Do your words add to your listener’s life—are you giving…

Beyond No! Communicating with Toddlers

Communicating with two-year-olds can be frustrating. They’re passionate and stubborn, as likely to bite as to speak. But it doesn’t have to be this way—spending time with toddlers can be fun! Yes, really. Toddlers are amazing—they’re still connected to their magic, and look at the world in a way we’ve forgotten. They have lots to…

Negative Feedback: How to receive & respond to harsh responses

It’s easy to offend people—look at social media. Even if you’re not a puppy-kicking troll, chances are good that you will offend someone at least once in your life. Perhaps you purposely or accidentally did something wrong, or maybe it’s just a case of different values. In either situation you might receive negative feedback. Receiving criticism and negative feedback…

Navigating Negative Feedback: How to fix problems and get what you want

Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make it useful, actionable and helpful.…

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