Adding Silence: How to improve workshops, speeches & conversations

Silence is like flipflops for the brain; it helps us slow down and relax. Consider these 5 reasons to include silence in your speeches and conversations: Silence draws attention. Pauses emphasize what you’ve just said or alerts the listener to what you’re about to say. Silence helps listeners digest. Listeners get a moment to fully digest...

Empathy Self Test

Empathy: identifying with someone else’s feelings or emotions. Empathy is a cornerstone of excellent leadership, teaching and parenting. When we listen and speak with empathy, others feel heard and respected, relationships improve, and we positively influence others. Self-test: Do you speak and listen with empathy? When talking: Do your words add to your listener’s life—are you...

Conversation Skills: Are you sharing or monopolizing?

Sitting in a coffee shop listening to two women talk over each other, I am reminded of that apt analogy of two TVs, both turned on and facing each other. Lots of words but little communication. We’re all guilty sometimes of talking at rather than to our listener; of delivering monologues instead of mutually...

4 Questions To Stop Asking

1. Are You Sure? This negates everything the speaker just said, which is rude and hurtful. You might ask this question because: You want to know if you can believe what the person just said, or if you can trust their source. A better response would be “How do you know this?” or “Please tell...

Navigating Negative Feedback: How to fix problems and get what you want

Someone messed up. An employee mishandled a project; your new car is a lemon; the waiter forgot your meal. From big to small, problems can be solved—and often fixed—if you know to complain, and what to do next. Handled skillfully, negative feedback can generate positive outcomes. Here’s how to make it useful, actionable and...

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